At Great TV Box (GR8), we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased is not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund.
Also, note that we make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 10 to 14 days for the refund to reflect in your bank account/card. based on our experience, the most cases the time the refund process time takes around 3 to 5 days.
All subscriptions will be not be refunded. It’s repaid service and once it’s ordered, the system will generate the subscription automatically and w can’t re-use it again for another customer.
In regard to hardware return, we are providing a warranty for one year on all hardware provided by our company, therefore if the customer not happy and has decided to return, we can accept the return within 7 days only from the order date. we are happy to accept your return but make sure to send the product with the original package and in good condition without any broken parts and will do a full refund.
Requesting a Refund Process: Please follow the steps below to complete your refund request:
1- Please log in to your online account at https://cms.greattvbox.com/clientarea.php
2- Submit a support ticket.
3- Ou team will respond to your refund request within 24-48 hours along with a refund process confirmation email.